Last updated: 02/03/2026
The StarSavers App, owned and operated by Star Oil Ltd, is committed to protecting the privacy, confidentiality, and security of all personal data collected through the StarSavers Mobile Application and its related digital platforms.
This Policy explains how we collect, use, store, share, and protect your personal information in line with:By using the StarSavers App, you consent to the data practices described in this Policy. If you do not agree, you should discontinue use of the app.
We collect only the data necessary to provide secure and efficient app services, including:
Identity & Contact Information: Name and phone number for account creation and communication.
Transactional Data: Purchase history, coupon usage, and loyalty points for service delivery and record-keeping.
Device & Technical Data: IP address, device model, crash reports, and usage analytics to improve performance and security.
Location Data: When permitted, locate nearby stations and send personalized fuel price alerts.
Support Interactions: Messages or call records when you contact customer service.
We process personal data under the following legal grounds:
Contractual necessity: to provide core app services and fulfil transactions.
Legitimate interest: to improve services, ensure security, and prevent fraud.
User consent: for optional features such as location tracking and marketing alerts.
Legal obligation: to comply with regulatory or law enforcement requirements.
Consent is collected in an informed and explicit manner where required, and you may withdraw consent for optional processing at any time by adjusting your settings (where available) or contacting us.
Personal data is collected through:
Direct interactions: registration, profile updates, transactions, and support requests.
Automated technologies: crash reports, analytics, and device logs collected for operational integrity.
Third-party integrations: payment gateways, analytics tools, and notification services, each contractually bound to follow strict data protection standards.
Your data is used strictly for legitimate business purposes, including:
Account creation, authentication (OTP), and secure access.
Transaction processing for fuel coupons and loyalty rewards.
Personalized communication (e.g., alerts, station locator features).
Fraud detection, suspicious activity monitoring, and service optimisation.
Data may be anonymized for analytics and service improvements, ensuring no personal identifiers remain.
We do not sell or rent user data. Sharing occurs only when necessary for:
Internal operations within Star Oil and its subsidiaries (where applicable).
Service provision by vetted third parties such as payment processors, cloud storage providers, notification providers, and analytics platforms.
Regulatory compliance with legal authorities when required by law.
Business transitions such as mergers or acquisitions, with data protection safeguards maintained.
All third parties are required to implement equivalent data protection measures and are granted access only to data needed for their function.
We retain data only for as long as necessary for the purposes described in this Policy, including:
Account information: while active, deleted within 30 days after account closure unless legally required.
Transaction records: retained for up to 7 years for tax and compliance.
Location data: stored temporarily and deleted within 30 days.
Logs and analytics: retained for 12 months for performance and security monitoring.
Data is stored on secure, GDPR-compliant servers with robust encryption, multi-factor authentication, and regular security audits.
We apply technical and organizational measures to protect your data, including:
End-to-end encryption for sensitive transmissions.
Secure storage with strict access controls and real-time monitoring.
Regular vulnerability assessments, security patching, and penetration testing.
Rapid breach response protocols — users are notified within 72 hours of any notifiable breach.
Users are encouraged to use strong passwords (where applicable), keep OTPs confidential, keep devices updated.
Under applicable data protection laws, users have the right to:
Access their personal data.
Request corrections or updates.
Request deletion.
Restrict or object to certain processing.
Receive data in a portable format.
Requests can be made through in-app settings (where available) or by contacting our Data Protection Officer (DPO). Verification may be required before processing, and requests are typically processed within 21 working days.
The App may use cookies, SDKs, and analytics to:
Tracking technologies respect privacy principles and retention limits (30 days to 12 months, depending on data type). You can manage or disable certain tracking in your device settings.
The App is not intended for children under 18. We do not knowingly collect their data. If a minor registers, their account will be promptly deleted.
This Policy may be updated periodically to reflect legal changes, new app features, or security improvements. Significant updates will be communicated through in-app notices, email, or the website. Continued use of the App constitutes acceptance of the revised Policy.
For privacy-related requests or concerns:
📧Email: dpo@staroil.live
For sensitive matters, contact our Data Protection Officer directly. We respond to all verified requests within
30 days.
Final Statement:
We are committed to protecting your data with transparency, accountability, and strong security. By using the StarSavers App, you confirm that you have read and understood this Data Protection Policy.